PRIVACY POLICY
This policy applies to the site: https://ducdelorraine.ca/
Date of last update: May 1, 2024
Respect for your privacy is of the utmost importance to DUC DE LORRAINE INC, which is responsible for this site.
The purpose of this confidentiality policy is to expose you to:
How your personal information is collected and processed. All information likely to identify you must be considered personal information. This includes your first and last name, your age, your postal address, your email address, your location or even your IP address;
What are your rights regarding this information;
Who is responsible for processing the personal information collected and processed;
To whom this information is transmitted;
Possibly, the site's policy regarding cookies.
This privacy policy supplements the General Conditions of Use which you can consult at the address below:
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
Name
First name
Address
Postal code
email address
Telephone/fax number
The personal information we collect is collected through the collection methods described below, in the “Forms and collection methods” and following sections.
2. FORMS AND COLLECTION MODES
Your personal information is collected through the following methods:
Website Registration Form
Order form
Survey
Competition
We use the information thus collected for the following purposes:
Order tracking
Information/Promotional Offers
Statistics
Contact
Website management
3. INTERACTIVITY
Your personal information is also collected through the interactivity that may occur between you and our website. This information is collected by the following means:
Correspondence
We use the information thus collected for the following purposes:
Statistics
Contact
Website management
4. LOG FILES AND COOKIES
We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation and improve the service for your convenience.
a) Description of cookie files used by the site
This mainly concerns the following information:
IP adress
Operating system
Pages visited and queries
Connection time and day
The use of such files allows us to achieve the following objectives:
Improved service and personalized welcome
Creation of personalized consumption profiles
Order tracking
Statistical studies
b) Opposition to the use of cookies by the site
You can object to the recording of these cookies by configuring your browser software.
If you decide to deactivate cookies, you can then continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered as being our fault.
5. SHARING OF PERSONAL INFORMATION
We undertake not to sell to third parties or generally commercialize the personal information collected. However, we may share this information with third parties for the following reasons:
Order fulfillment
Advertisement
If you do not want your personal information to be shared with third parties, you can object at the time of collection or at any time thereafter, as mentioned in the “Right to object and withdraw” section.
6. PERSONAL INFORMATION STORAGE DURATION
The person responsible for processing personal information will keep all of the personal information collected in its site computer systems under reasonable security conditions for a period of: 5 years.
7. HOSTING OF PERSONAL INFORMATION
Our site is hosted by: WIX, whose headquarters is located at the following address:
1 Grant's Row, Dublin 2 D02HX96, Ireland
The host can be contacted at the following telephone number: (415) 358-0857.
The personal information we collect and process is transferred to the following country(ies): Ireland.
8. RESPONSIBLE FOR PROCESSING PERSONAL INFORMATION
a) The person responsible for processing personal information
The person responsible for processing personal information is: the marketing department. He can be contacted as follows:
contact@ducdelorraine.ca or (514) 731-4128 ext. 304
The person responsible for processing personal information is responsible for determining the purposes and means used to process personal information.
b) Obligations of the person responsible for processing personal information
The person responsible for processing personal information undertakes to protect the personal information collected, not to transmit it to third parties without you having been informed and to respect the purposes for which this information was collected.
In addition, the person responsible for processing personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this entails disproportionate formalities, costs or steps for him.
In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means.
9. RIGHT OF OPPOSITION AND WITHDRAWAL
You have the right to object to the processing of your personal information by the site (“right to object”). You also have the right to request that your personal information no longer appears, for example, in a mailing list (“right of withdrawal”).
In order to object to the processing of your personal information or request the removal of your personal information, you must follow the following procedure:
The user must make a request to limit the processing of their personal information to the information controller, by sending an email to the address provided above.
10. RIGHT OF ACCESS, RECTIFICATION AND DELETION
You can read, update, modify or request the deletion of information about you, by following the procedure set out below:
The user must send an email to the person responsible for processing personal information, specifying the subject of their request and using the contact email address of the person responsible for personal information provided on this page.
If you have one, you have the right to request the deletion of your personal space by following the following procedure:
The user must send an email to the data controller, specifying their personal space number. The request for deletion of data will be processed within 10 working days.
11. SAFETY
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
Secure Sockets Layer (SSL) protocol
SET (Secure Electronic Transaction) protocol
Access management - authorized person
Access management - data subject
Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
12. CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY
This privacy policy can be consulted at any time at the address indicated below:
http://www.ducdelorraine.ca/privacy-policy
We reserve the right to modify it in order to guarantee its compliance with current law.
Therefore, you are invited to regularly consult this confidentiality policy in order to keep informed of the latest changes that will be made to it.
13. ACCEPTANCE OF THE PRIVACY POLICY
By browsing the site, you confirm that you have read and understood this confidentiality policy and accept its conditions, particularly with regard to the collection and processing of your personal information, as well as the use of cookies.
14. LEGISLATION
We undertake to respect the legislative provisions set out in:
Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and or
Act respecting the protection of personal information and electronic documents, SC 2000, c 5.